How To Easily Navigate & Use Our On-Line Store

1. Place your mouse on the On-Line Store at the VERY TOP LEFT of the page to view a drop down menu of product group offerings. Move your mouse down the menu to the desired group. A sub-menu of all products available within this particular group will appear to the right of this menu.



2. Move your mouse to the desired product within this sub-menu. A second sub-menu will appear to the right of this menu, which will allow you to select these products by either a particular style of this product, or by manufacturer and/or vehicle.



3. Click on desired style or vehicle. This will allow you to read all information about this product, relevant to your vehicle, as well as provide you with part numbers and pricing. Within this page, a menu will appear on the left side of the page, which will allow you to quickly view all other products available for your particular vehicle and/or manufacturer.



4. To place an order, click on the price, which will bring up the shopping cart page for that product. Complete all required information entries and you may add this product to your cart.



5. Use the back arrow to return to the previous page if you wish to add additional products to your shopping cart.

Payments:
We accept DISCOVER, VISA, MASTERCARD, PAYPAL (CONFIRMED ADDRESS ONLY), CASH, CERTIFIED CHECKS (CASHIER) and MONEY ORDERS. No COD's. Please allow 7 business days for Money orders/cashier checks to clear, and 20 days for personal checks to clear. Due to heightened security, we can only ship to an alternate shipping address if it is listed on file with your credit card company. If you need to ship to an address different than what is listed with your credit card company, you will need to call your credit card company at the customer service number listed on the back of your card and request that the address be added as an alternate shipping address. Please note that this will also increase the amount of time required to process your order. You should only have it sent to another address if it is absolutely necessary. If it is a business address, please provide the name of the business.

Shipping:
Please call or e-mail if you have any questions regarding shipping charges on a specific product. Customers that refuse shipments will not be shipped to again and will still be charged for shipping twice (coming and going). Prices do not include shipping. Prices are subject to change without notice. We cannot deliver to APO, FPO or PO Boxes via UPS or FEDEX. If you must ship to one of these addresses, it can only be done via USPS and no tracking information will be available. RPM is not responsible for any packages lost or damage while being sent via USPS.

Although our buisness office is located in Texas, we ship from warehouses in CA, OR, MO, NJ, TN, and FL. We also have relationships in various other states for shipping as well. Next Day Air and Second Day Air deliveries are available upon request by phone when received by no later then 11 AM that day. SPEC Overnight orders may not ship until the next business day. Overnight/Rush shipping does not begin at the time that the order is placed, it's the shipping method used after the order has been processed.

FREE SHIPPING sales only include the CONTINENTAL UNITES STATES, all other locations are extra.

Freight & Handling Policies:
FREE SAME DAY SHIPPING is Pre-Paid delivery on most items ordered by 7pm EST (except where noted -- see below) in the continental USA only. Depending on the product weight, we use either UPS or US Mail for shipping. Because we offer FREE SHIPPING, we use whichever carrier is the most cost effective. Additional delivery days may apply to some items, such as hazardous items, mounted tires and wheels, truck freight items, and remote delivery areas.
An $11.95 procssing fee will be added to each order, including overseas shipments.
Canadian orders are subject to Shipping, Brokerage, and GST fees.
All items designated "UPS Oversize/Heavy" will be invoiced an additional $39, $79 or $199 depending upon weight. This price includes to-your-door delivery to your chosen destination. Due to certain freight carriers' specifications, some parts are subject to:
Non-Box Charge of $19.95
Hazardous materials must be shipped by ground at an additional $19.95 per box, in addition to our normal handling charges.

Damaged Items from Shipping:
Please call or e-mail us immediately if your item has been damaged during shipping. Please note that we will ship replacement items via the same method of shipping as the order was originally placed. RPM Outlet cannot ship packages overnight at our expense, if the original shipping method was not also overnight. Damage claims must be filed in order for replacement parts to be shipped.

Taxes:
We are required to collect applicable sales tax of 8.25% for orders being shipped within TX. We are required to collect applicable sales tax on S&B orders for CA customers. CA customers will be contacted to inform you of any applicable CA sales tax before processing any orders.

Sales/Specials:
Sale prices can not be combined with other discounted packages. Dyno Tuned Option kits and are only available during the sale period. Credits will not be issued if a product goes on sale after it is purchased.

Returns:
We cannot accept returns on parts that have been used or installed. No returns will be accepted after 30 days. All returns must be in original packaging. Prior authorization must be given before any return can be made. Up to a 25% restocking fee may apply to all returned orders. Special orders may be subject to manufacturer restocking fees as well. Shipping costs will not be refunded. In addition, when returning an item for a refund, the original shipping cost incurred by RPM Outlet.com will be deducted from the refund issued. ALL returns require a Return Merchandise Form with the returned merchandise. This form may be obtained by using our online HELP DESK Link found here: http://www.rpmoutlet.com/returns.